Question: Weird Quota Percentage
gravatar for dcwest
20 months ago by
dcwest0 wrote:

Hi there, I understand that registered users have a 250 GB quota. Using Galaxy today, I have had quotas ranging from 12 GB to ~140GB, yet my little percentage bar says I've reached 100% of my quota and won't let me move forward using tools. I read on BioStar about managing data by permanently deleting files, and also about how it takes a while for the percentage to match the real usage value. I've been permanently deleting files, and I'm so confused of why my % of space usage is so high... it has remained consistently above 50% all of today, when I've been using somewhere between 5% - 56%. I think my current usage should be 56%, but the site is stuck for me saying I'm at 100%. Any thoughts about what I can do? Or is this just a weird bug in the program? Thanks, Diana

usage galaxy space quota • 488 views
ADD COMMENTlink modified 20 months ago by Jennifer Hillman Jackson24k • written 20 months ago by dcwest0
gravatar for Jennifer Hillman Jackson
20 months ago by
United States
Jennifer Hillman Jackson24k wrote:


I recalculated disc usage on what I believe is your account. Please check again now. If this was not your account, please send an email to from the account's registered email address and we can help from there.

Just in case you didn't see this wiki (although it seems you did this already), it has details for finding deleted but not perm deleted data. Sometimes data can be missed and is worth a double check.

Cheers, Jen, Galaxy team

ADD COMMENTlink written 20 months ago by Jennifer Hillman Jackson24k

Thanks for sending in the email. I had the wrong account originally. There are deleted, but not perm deleted data in your account. Will send details by email. The link above is how to fix the problem for others reading.

ADD REPLYlink written 20 months ago by Jennifer Hillman Jackson24k
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