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Question: My disk quota does not reset correctly despite permanent deletion of files and histories
0
gravatar for rgrutledge
3.6 years ago by
rgrutledge • 0
Canada
rgrutledge • 0 wrote:

I'm a novice Galaxy Main user that reached disk quota maximum, but repeated attempts to eliminate files by permanent deletion failed to trigger a correct disk quota reset.

Note that I have conducted an advance search on my saved histories, which correctly returned all of my past histories, all of which were permanently deleted reporting 0 Gb size on disk, and correctly listed my two active histories totaling 32.5 Gb "Size on Disk".

However, Galaxy reports that I am using 193.9 Gb of disk space.

What can be done?

Bob
software error galaxy • 1.2k views
ADD COMMENT • link •
modified 3.6 years ago • written 3.6 years ago by rgrutledge • 0

HI - where are you using Galaxy? Jen, Galaxy team!

ADD REPLY • link written 3.6 years ago by Jennifer Hillman Jackson ♦ 25k

Thanks for the amazingly rapid response!

ADD REPLY • link written 3.6 years ago by rgrutledge • 0
0
gravatar for Dannon Baker
3.6 years ago by
Dannon Baker ♦ 3.7k
United States
Dannon Baker ♦ 3.7k wrote:

I've recalculated your disk usage, so you should be good to go now.  Sorry for the trouble, we're working on tracking down the various ways this can get out of sync.
ADD COMMENT • link written 3.6 years ago by Dannon Baker ♦ 3.7k
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