Quota at 100% despite permanent deleting datasets

Question: Quota at 100% despite permanent deleting datasets

3.6 years ago by

Canada

balberry • 0 wrote:

Very new Galaxy user here -

I was just starting out in one History, and decided to start fresh in a new history. I permanently deleted the first history and began uploading fastq zipped files in a new history, however the files were not able to be uploaded as my quota is at 100%. Under User Preferences, I see it reports I am using 250.5 GB of my available 250 GB. I have removed my browser cache (in Google Chrome) and left it for 3 days in the hopes it would update and just needed time. From what I can see, I am using only 86.4 GB in my 2nd attempt history, so I am not sure what else I can do to gain space.

Thanks in advance for your help!

-Bonnie

quota • 1.2k views

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modified 3.4 years ago by fgrosseholz • 0 • written 3.6 years ago by balberry • 0

3.6 years ago by

Dannon Baker ♦ 3.7k

United States

Dannon Baker ♦ 3.7k wrote:

Hi Bonnie,

I've recalculated your quota and you should be good to go now. Thanks for your patience with this, we're tracking down the ways quota can get out of sync like this and fixing them.

-Dannon

ADD COMMENT • link written 3.6 years ago by Dannon Baker ♦ 3.7k

Hello,

I am experiencing the same issue of my disk usage not matching the quota usage shown.

Thanks for the help!

-Eric Wold

ADD REPLY • link written 3.6 years ago by Eric A. Wold • 0

Hi, I;m having the same issue. Could you please recalculate my disk space? Best, Jonathan

ADD REPLY • link written 3.5 years ago by jonathanneve89 • 0

Sure, should be good to go now.

ADD REPLY • link written 3.5 years ago by Dannon Baker ♦ 3.7k

Hi- I am also seeing my quota off relative to usage. Thanks! - Stacie

ADD REPLY • link written 3.5 years ago by sloftus • 0

I have the same issue as well. What can be done to correct this?

Thank you in advance.

-Nathan Lack

ADD REPLY • link written 3.4 years ago by nlack • 0

Done, thanks!

ADD REPLY • link written 3.4 years ago by Dannon Baker ♦ 3.7k

3.5 years ago by

radhika.patel • 0

United Kingdom

radhika.patel • 0 wrote:

Hi, I'm having the same issue. Could you please recalculate my disk space? Thanks, Radhika

ADD COMMENT • link written 3.5 years ago by radhika.patel • 0

Done, thanks!

ADD REPLY • link written 3.5 years ago by Dannon Baker ♦ 3.7k

3.5 years ago by

kristel.lourdault • 0

United States

kristel.lourdault • 0 wrote:

hi,

I'm having the same issue.
can you recalculate my disk space, please?

thanks

Kristel

ADD COMMENT • link written 3.5 years ago by kristel.lourdault • 0

You should be good to go too, I ran a rolling recalculation on *all* accounts recently.

ADD REPLY • link written 3.4 years ago by Dannon Baker ♦ 3.7k

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