Out of Disk Quota error even after all the files have been permanantly deleted

Question: Out of Disk Quota error even after all the files have been permanantly deleted

3.1 years ago by

United States

Hi,

I had a bunch of jobs on various datasets that caused me to hit the disk quota limit. So I permanantly deleted pretty much all of the old jobs and even though my current history is still showing ~20GB, the slider showing the quota is still at 100%, so I am unable to execute any task on my account. I have been waiting for a couple of hours for the quota slider to refresh but that isn;t happening. I have also deleted all other old histories, (even though I did not have any), just to be sure.

Please let me know how I can get around this.

Thanks a lot,

Sayantan

disk quota • 869 views

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modified 3.1 years ago by Dannon Baker ♦ 3.7k • written 3.1 years ago by toomanybugs • 0

3.1 years ago by

Dannon Baker ♦ 3.7k

United States

Dannon Baker ♦ 3.7k wrote:

If you reply here (or email me) with your username or email I can recalculate this. I am unable to find 'toomanybugs' in the users list.

ADD COMMENT • link written 3.1 years ago by Dannon Baker ♦ 3.7k

Hi Dannon,

Many thanks for the quick response. For some reason I was unable to log in here with my Galaxy credentials, so had to use my Google email. My Galaxy email is sayantan_bose@hms.harvard.edu.

Sayantan

ADD REPLY • link written 3.1 years ago by toomanybugs • 0

Ok, done. Can you tell me which method you were using for deleting/purging?

ADD REPLY • link written 3.1 years ago by Dannon Baker ♦ 3.7k

Great. Thanks a lot! I was using the 'Delete Permanently' function under the history settings. And I also did delete hidden datasets.

Thanks a lot

Sayantan

ADD REPLY • link written 3.1 years ago by toomanybugs • 0

Ok, great, thanks for the extra info! I'm trying to reproduce the issue here locally so I can fix it, but have generally had trouble doing so.

ADD REPLY • link written 3.1 years ago by Dannon Baker ♦ 3.7k

Sure. Also, if it helps - I had been running many jobs and repeatedly deleting off older jobs and datasets until one job made it hit %100 and then it would not come down.

Best

Sayantan

ADD REPLY • link written 3.1 years ago by toomanybugs • 0

Yeah, our hunch right now is that this is a race condition caused by deleting while other jobs are being scheduled or finished. Hopefully we'll have it sorted out soon, thanks again!

ADD REPLY • link written 3.1 years ago by Dannon Baker ♦ 3.7k

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