Question: Permanently deleted and purged data, says 0 bytes but still taking up space
gravatar for marissasp
13 months ago by
marissasp0 wrote:

I've permanently deleted and purged over half of my data, says 0 bytes for those files. Still getting a message that I'm using over 100% of my allocated space.

Thanks for your help!!

galaxy • 374 views
ADD COMMENTlink modified 13 months ago by Jennifer Hillman Jackson25k • written 13 months ago by marissasp0

please try logging out and in again, that should force recalculation of your quota

ADD REPLYlink written 13 months ago by Martin Čech ♦♦ 4.9k
gravatar for Jennifer Hillman Jackson
13 months ago by
United States
Jennifer Hillman Jackson25k wrote:


Please try the advice given in this prior Q&A (also includes Martin's advice for log in/out):

But log in/out will not completely solve your issue. I see active large histories plus a few that are deleted but not permanently deleted at Follow the linked help in the other post for how to find these.

Thanks! Jen, Galaxy team

ADD COMMENTlink written 13 months ago by Jennifer Hillman Jackson25k
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