I am trying to upload two files, both of which are about 2.4 GB and in fastq.gz format. I used the ftp method, as direct upload does not work for files >2 GB. I seemed to have added them to my history, but it has been 7 hours, and they remain yellow with circling dots. Does it typically take this long just to upload the files? Is there something I should be doing to speed the process? I had previously done much smaller files as direct uploads (each being a few MB at most), and they were very fast (within a minute or so).