File Upload

Question: File Upload

7.9 years ago by

I have recently been attempting to upload some large data files to the galaxy portal but have had varying success. The file size range from around 1GB to around 3.5GB. On previous attempts the files of around 1GB have successfully uploaded in a matter of minutes (approx 40 mins), but I have been unable to successfully upload the largest file of 3 GB despite leaving the file in the "uploading" stage for more than 2 days, and re-attempting several times. Could you please tell me whether there is anything I can do to remedy this and in particular how long you would expect a file of around 1-3GB should take to upload to your server. Regards Huw Thomas (University of Liverpool)

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modified 4.7 years ago by Jennifer Hillman Jackson ♦ 25k • written 7.9 years ago by Thomas, Huw [hbt] • 10

7.9 years ago by

Jennifer Hillman Jackson ♦ 25k

United States

Jennifer Hillman Jackson ♦ 25k wrote:

Hello Huw, To help us understand the problem, would you be able to let us know if the upload issue is while you are using Galaxy main with the FTP method (using Filezilla from a desktop or direct from a server)? Or are you using just a browser? If just a browser, please try the FTP method and see if that resolves the time lag (FTP method is explained under the same Get Data -> Upload tool). We look forward to your feedback, Best, Jen Galaxy team -- Jennifer Jackson http://usegalaxy.org http://galaxyproject.org

ADD COMMENT • link written 7.9 years ago by Jennifer Hillman Jackson ♦ 25k

4.7 years ago by

Jennifer Hillman Jackson ♦ 25k

United States

Jennifer Hillman Jackson ♦ 25k wrote:

Hi Scott, I am sorry that you have been having problems - and hope that I can help. I just tested FTP right now - and it is working for me. My guess is that the server name being entered is incorrect. You want this to be "usegalaxy.org" (not "use_*r*_galaxy.org") for the main public site (or be whatever the base url is for the other public servers, that are supporting FTP, you may be using). On any server, this is generally noted on the 'Upload File' tool itself, in the FTP section paragraph. This is the section for the public server: The window on this tool is only appropriate for two types of upload functions, either typing in text or entering a remote URL where data is available. This remote URL could be to a FTP server, but the process is different from loading local data (on your own computer) via FTP to the Galaxy server. The video (also linked from the wiki) for this tool demonstrates all four methods for loading data. The first method is a basic browser upload of a small file - which seems to be what you are asking about - how can I help more with this part? http://vimeo.com/galaxyproject/upload For deleting data, you can either delete individual datasets or complete histories. Which are you having trouble with? There are two videos on this wiki about datasets/histories, but it sounds like they are not covering the part you need to know. If you want to provide more details, I can try to help. https://wiki.galaxyproject.org/Learn/Managing%20Datasets The server has been problematic this week, due to circumstances out of our direct control, so if you had problems earlier, trying again is most likely a good first pass solution. You can follow our Twitter feed for updates about Main @galaxyproject - posted on our wiki here: https://wiki.galaxyproject.org/Galaxy%20on%20Twitter Usability matters, so helping you to get these operations working will probably help others as well. And I can add into our documentation what is unclear or missing. Plus most of our wiki is open - community members are encouraged to add new pages or comments to fill in/share help ideas. Thanks! Jen Galaxy team -- Jennifer Hillman-Jackson http://galaxyproject.org

ADD COMMENT • link written 4.7 years ago by Jennifer Hillman Jackson ♦ 25k

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