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Question: Account Had Be Deleted ?
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gravatar for Diam Hsu
6.1 years ago by
Diam Hsu • 10
Diam Hsu • 10 wrote:
Dear Sir or Madam, I used to use Galaxy to analyze NGS data, but these two days I could't login my Galaxy account, it also told me that my account has been marked deleted, and asked me to contact the Galaxy administrator to restore my account. Could you help me restore my accounts because I have to use Galaxy to finish my thesis. Thank you very much for your help!!! Best regards, Dima Hsu Graduate student, Graduate Institute of Biomedical Informatics Taipei Medical University, Taipei, Taiwan Email:b1984073@gmail.com
galaxy • 810 views
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modified 6.1 years ago by Nate Coraor ♦ 3.2k • written 6.1 years ago by Diam Hsu • 10
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gravatar for Nate Coraor
6.1 years ago by
Nate Coraor ♦ 3.2k
United States
Nate Coraor ♦ 3.2k wrote:
Hi, Your account was disabled because we discovered that you were using more than one account. The Galaxy Main server is a public resource and we implemented quotas to give everyone fair access to our (limited) resources. If you need more resources than we are able to make available on Galaxy Main, your needs might be best suited to a cloud or local instance of Galaxy. For more information on these, see: http://wiki.g2.bx.psu.edu/Big%20Picture/Choices If you'd like to use one of your existing accounts, please let me know which one and I'll re-enable it. --nate
ADD COMMENT • link written 6.1 years ago by Nate Coraor ♦ 3.2k
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