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Question: account block because of applying for a second one
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gravatar for lwf4120
17 months ago by
lwf4120 • 0
lwf4120 • 0 wrote:

Hi, everyone I am blocked, because I did not know that one can only have one account. When I applied the second one, account was blocked and data was deleted, but data it does not matter, but I wanne use the tool "Pear", only can find here. So is there anyone could tell me how to get my account back? Thanks a lot! Emergency! Thanks again
account usegalaxy.org duplicate quota • 353 views
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modified 17 months ago by Jennifer Hillman Jackson ♦ 25k • written 17 months ago by lwf4120 • 0
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gravatar for Jennifer Hillman Jackson
17 months ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

Send us an email from the registered account at https://usegalaxy.org that also includes the deleted account email address(es) and plus a link to this post so we can associate the two. Sent to: galaxy-bugs@lists.galaxyproject.org.

Terms and quota reference help below. The notice to only register a single account is declared at account registration but perhaps was missed. We can help, but make certain that only one account is used going forward please as this provides fair resource access to all community researchers working at Galaxy Main.

A second account does not really solve most problems anyway (jobs in all accounts compete for the same resources, meaning - jobs will not run "quicker"). If additional account quota space was the reason for a second account, more space can be requested/granted for certain academic projects. This is how to make the request.

Thanks, Jen, Galaxy team
ADD COMMENT • link modified 17 months ago • written 17 months ago by Jennifer Hillman Jackson ♦ 25k
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