Question: Galaxy Available Disk Space Bug
gravatar for Itys Comet
5.1 years ago by
Itys Comet10
Itys Comet10 wrote:
Hi everybody, Despite I purged all data from my Galaxy account and double checked that my account is actually empty by looking at Saved Histories/Advanced Search/status:all, my account is indicating that I am using half of it (as indicated in User/Preferences). Moreover, this is preventing me to actually use more than half of my account showing that it is not a display problem. It is also not a refresh rate problem since this problem started several months ago. Could you please help me with that? All the best, Itys -- Itys COMET, Ph.D. - Helin Group BRIC - University of Copenhagen Ole Maalřes Vej 5, DK-2200 Copenhagen N, Denmark Phone: +45-353 25602 Fax: +45-353 25669 Email: Web page:
galaxy • 887 views
ADD COMMENTlink modified 5.1 years ago by Jennifer Hillman Jackson25k • written 5.1 years ago by Itys Comet10
gravatar for Jennifer Hillman Jackson
5.1 years ago by
United States
Jennifer Hillman Jackson25k wrote:
Hi Itys, The public server has been undergoing upgrades, and this included some data transfers. This has been going on behind the scenes for several months - I am sorry that your account was impacted and that we did not hear about it/solve it when the issue first began! When comes back online later today, please check your account and let us know if this is still problematic so we can address it. I will also check. You can email me directly. Thanks for your patience during this time, we are almost there! Jen Galaxy team -- Jennifer Hillman-Jackson
ADD COMMENTlink written 5.1 years ago by Jennifer Hillman Jackson25k
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