Question: Quota Limit
gravatar for Hongkyun Kim
6.4 years ago by
Hongkyun Kim20
Hongkyun Kim20 wrote:
Hi there, I am a newbie at Galaxy (registered last night), and have been given 10Gb space. I wonder whether I can increase quota size somehow. I have just uploaded two related files (each 3Gb), and then converted one file to a new format (another 3Gb). Now, I cannot do anything.
galaxy • 784 views
ADD COMMENTlink modified 6.4 years ago by Jennifer Hillman Jackson25k • written 6.4 years ago by Hongkyun Kim20
gravatar for Jennifer Hillman Jackson
6.4 years ago by
United States
Jennifer Hillman Jackson25k wrote:
Hello, It sounds like you are using the public Galaxy Test instance. We actually do test here, so there is limited to no tool support as it is generally not advised to use unless you have a specific, short term task and accept the risk. There are of course special cases. If you believe that you have one, please email us at to explain/discuss, although I cannot guarantee any particular outcome. What you probably want to be using is the Galaxy Main instance instead, which has a much larger quota (250G) and job allotment, tool support, and demonstrated software reliability (operations pass our functional testing, among other items). (aka Terms & Conditions: Note the terms requiring a maximum of 1 account per user. This is per server - one account on Test and one account on Main is fine. 2 or more on either is not OK, as explained here: Server home wiki's, see section #2 for simple quota information: Hopefully this helps, Jen Galaxy team -- Jennifer Jackson
ADD COMMENTlink written 6.4 years ago by Jennifer Hillman Jackson25k
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