It sounds like you are using the public Galaxy Test instance. We
actually do test here, so there is limited to no tool support as it is
generally not advised to use unless you have a specific, short term
and accept the risk. There are of course special cases. If you believe
that you have one, please email us at email@example.com to
explain/discuss, although I cannot guarantee any particular outcome.
What you probably want to be using is the Galaxy Main instance
which has a much larger quota (250G) and job allotment, tool support,
and demonstrated software reliability (operations pass our functional
testing, among other items).
Terms & Conditions:
Note the terms requiring a maximum of 1 account per user. This is per
server - one account on Test and one account on Main is fine. 2 or
on either is not OK, as explained here:
Server home wiki's, see section #2 for simple quota information:
Hopefully this helps,