Question: ftp could not connect to server
gravatar for e.brosens
10 months ago by
e.brosens10 wrote:


I am trying to connect via ftp using filezilla. I cannot connect. I am in passive mode, using ip address / port 2200 and my username (and password. I cannot connect to the server.

Could you help me?

best Erwin

ftp • 591 views
ADD COMMENTlink written 10 months ago by e.brosens10
gravatar for Jennifer Hillman Jackson
10 months ago by
United States
Jennifer Hillman Jackson25k wrote:


When you state "using ip address / port 2200" is this from the connection log? The actual URL entered for host should be

For username, this is your Galaxy account email address, correct? (your short "public name" will not work with FTP)

When connecting, does the prompt for the security certificate pop-up? And you accepted it? Or does the connection fail before that is done?

After checking the above and making necessary changes and trying again, and is should fail, what is the exact error? Also please specify if you are you using Filezilla on a MAC (OSX) or PC (windows)? Have you checked with your local admin to determine if a firewall at your site could be a factor?

Thanks! Jen, Galaxy team

ADD COMMENTlink modified 10 months ago • written 10 months ago by Jennifer Hillman Jackson25k

To add to this, the port should be 21 for Explicit FTPS and 990 for Implicit FTPS.

ADD REPLYlink written 10 months ago by Nate Coraor3.2k
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