Question: filezilla unable to connect to galaxy server
1
gravatar for sagrika.chugh
10 weeks ago by
sagrika.chugh • 10 wrote:

I am using filezilla to upload my files on galaxy but i am unable to do so. This is what I am getting

Status: Disconnected from server
Status: Resolving address of usegalaxy.org
Status: Connecting to 129.114.60.60:21...
Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out", trying next address.
Status: Connecting to 129.114.60.56:21...
Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".
Error:  Could not connect to server
Status: Waiting to retry...
Status: Resolving address of usegalaxy.org
Status: Connecting to 129.114.60.60:21...
Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out", trying next address.
Status: Connecting to 129.114.60.56:21...
Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".
Error:  Could not connect to server
ftp galaxy • 154 views
ADD COMMENT • link • modified 10 weeks ago • written 10 weeks ago by sagrika.chugh • 10

@jennifer I have tried again but i am facing the same issue. Please help me in this regard

ADD REPLY • link written 10 weeks ago by sagrika.chugh • 10

is there any specific port that i can try ?

ADD REPLY • link written 10 weeks ago by sagrika.chugh • 10

We restarted the server several times yesterday and a connection just now worked fine (using all default settings).

If you were having a problem with a specific port (Galaxy side) or firewall (on your side), a different error message would come up.

Please try again and let us know how it goes.

FTP FAQ: https://galaxyproject.org/ftp-upload/

ADD REPLY • link written 10 weeks ago by Jennifer Hillman Jackson ♦ 25k
0
gravatar for Jennifer Hillman Jackson
10 weeks ago by
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hi,

Try again if you have not already. We were restarting the server around the time this issue came up.

Thanks! Jen, Galaxy team

ADD COMMENT • link written 10 weeks ago by Jennifer Hillman Jackson ♦ 25k
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