Question: Quota at 100% despite permanent deleting datasets
0
gravatar for balberry
2.6 years ago by
balberry0
Canada
balberry0 wrote:

Very new Galaxy user here -

I was just starting out in one History, and decided to start fresh in a new history. I permanently deleted the first history and began uploading fastq zipped files in a new history, however the files were not able to be uploaded as my quota is at 100%. Under User Preferences, I see it reports I am using 250.5 GB of my available 250 GB. I have removed my browser cache (in Google Chrome) and left it for 3 days in the hopes it would update and just needed time. From what I can see, I am using only 86.4 GB in my 2nd attempt history, so I am not sure what else I can do to gain space.

Thanks in advance for your help!

-Bonnie

quota • 779 views
ADD COMMENTlink modified 2.4 years ago by fgrosseholz0 • written 2.6 years ago by balberry0
2
gravatar for Dannon Baker
2.6 years ago by
Dannon Baker3.7k
United States
Dannon Baker3.7k wrote:

Hi Bonnie,

I've recalculated your quota and you should be good to go now.  Thanks for your patience with this, we're tracking down the ways quota can get out of sync like this and fixing them.

-Dannon

ADD COMMENTlink written 2.6 years ago by Dannon Baker3.7k

Hello, 

I am experiencing the same issue of my disk usage not matching the quota usage shown. 

Thanks for the help!

-Eric Wold

ADD REPLYlink written 2.6 years ago by Eric A. Wold0

Hi, I;m having the same issue. Could you please recalculate my disk space? Best, Jonathan

 

ADD REPLYlink written 2.6 years ago by jonathanneve890

Sure, should be good to go now.

ADD REPLYlink written 2.6 years ago by Dannon Baker3.7k

Hi- I am also seeing my quota off relative to usage.   Thanks! - Stacie

ADD REPLYlink written 2.5 years ago by sloftus0

I have the same issue as well. What can be done to correct this?

Thank you in advance.

-Nathan Lack

ADD REPLYlink written 2.4 years ago by nlack0

Done, thanks!

ADD REPLYlink written 2.4 years ago by Dannon Baker3.7k
0
gravatar for radhika.patel
2.5 years ago by
United Kingdom
radhika.patel0 wrote:

Hi, I'm having the same issue. Could you please recalculate my disk space? Thanks, Radhika

ADD COMMENTlink written 2.5 years ago by radhika.patel0

Done, thanks!

ADD REPLYlink written 2.5 years ago by Dannon Baker3.7k
0
gravatar for kristel.lourdault
2.5 years ago by
United States
kristel.lourdault0 wrote:

hi, 

I'm having the same issue.
can you recalculate my disk space, please?

thanks

Kristel

ADD COMMENTlink written 2.5 years ago by kristel.lourdault0

You should be good to go too, I ran a rolling recalculation on *all* accounts recently.

ADD REPLYlink written 2.4 years ago by Dannon Baker3.7k
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