Question: Error in my storage quota
gravatar for franziska.froeb
14 months ago by
franziska.froeb0 wrote:

Hello, I have a problem in my storage quota. It shows that I'm using 75% of the storage, but my current history is empty and I deleted permanently all my previous histories. Any idea how to solve this issue? Thanks, Franzi

ADD COMMENTlink modified 13 months ago by Jennifer Hillman Jackson25k • written 14 months ago by franziska.froeb0

I am also not able to connect Filezilla with my account to upload new data with this ftp client...Please help me!

ADD REPLYlink written 14 months ago by franziska.froeb0
gravatar for Jennifer Hillman Jackson
13 months ago by
United States
Jennifer Hillman Jackson25k wrote:


Disk quota can be recalculated by logging off then back in again. This will not resolve your case immediately, but will for some who see the question, so this is the FAQ for how to do that: The account usage quota seems incorrect

Your account has a few larger datasets that are deleted but not permanently deleted. Purge these then recalculate disk usage if needed. This is how to find them: Checking for active vs deleted vs permanently deleted (purged) datasets and histories

For FTP, most people should use the exact same settings that they did previously. The only difference is in accepting the security certificate that pops up. If there is a problem, setting up a more specific connection is possible, but this will sometimes not work if the true root issue is a firewall. Checking in with your local admins to find out about firewalls has been a prior solution. Here is the FAQ for FTP options: Loading Data > Galaxy FTP Upload

All suport FAQS:

Hope this helps! Jen, Galaxy team

ADD COMMENTlink written 13 months ago by Jennifer Hillman Jackson25k

Hi Jen,

thank you so much for your help! I just did the first thing you recommended and it worked perfectly!

Thanks again!

ADD REPLYlink written 13 months ago by franziska.froeb0
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