Question: Internal Server Error And Slow To Refresh History
gravatar for Gene Genome
5.7 years ago by
Gene Genome20
United States
Gene Genome20 wrote:
Hi All, When I tried to download the filtered datasets from my History at Galaxy to my computer, I always got this error information: "Internal Server Error Galaxy was unable to sucessfully complete your request An error occurred. This may be an intermittent problem due to load or other unpredictable factors, reloading the page may address the problem. The error has been logged to our team. If you want to contact us about this error, please reference the following GURU MEDITATION: #8aa15caba14d4a3e85ce7ab069" What is the cause for this problem? In addition, It takes about 3 to 5 minutes to refresh my Histories or to view different Histories. However, it is very quick to refresh "Saved Histories". Is it normal? Thanks. Best, Jianguang
galaxy • 1.1k views
ADD COMMENTlink modified 5.6 years ago by Jennifer Hillman Jackson25k • written 5.7 years ago by Gene Genome20
gravatar for Jennifer Hillman Jackson
5.6 years ago by
United States
Jennifer Hillman Jackson25k wrote:
Hi Jianguang, Thanks for reporting the issues and sorry that you raninto problems this day. We appreciate the feedback, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training
ADD COMMENTlink written 5.6 years ago by Jennifer Hillman Jackson25k
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