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Question: Internal Service Error when attempting to share data with an individual user
0
gravatar for rahneli
3.5 years ago by
rahneli • 0
United States
rahneli • 0 wrote:

For the last 24 hours I have been unable to share data with an individual (I have tried multiple registered users). I receive the error message below. Problem persists after reloading page, logging out...Any recommended solutions or persons to contact regarding this issue would be appreciated!

Internal Server Error

Galaxy was unable to successfully complete your request

An error occurred.

This may be an intermittent problem due to load or other unpredictable factors, reloading the page may address the problem.

The error has been logged to our team. If you want to contact us about this error, please reference the following

GURU MEDITATION: #81a4207f39234b949a4ee6c9abebe25f
internal service error sharing data • 874 views
ADD COMMENT • link •
modified 3.3 years ago by Wolfgang Maier • 600 • written 3.5 years ago by rahneli • 0
0
gravatar for Dannon Baker
3.5 years ago by
Dannon Baker ♦ 3.7k
United States
Dannon Baker ♦ 3.7k wrote:

Thanks for reporting this, we'll be updating usegalaxy.org shortly to apply the fix.
ADD COMMENT • link written 3.5 years ago by Dannon Baker ♦ 3.7k
0
gravatar for Wolfgang Maier
3.3 years ago by
Wolfgang Maier • 600
Germany
Wolfgang Maier • 600 wrote:

I'm seeing the same error on our local server with latest_15_05. Updating to the repo tip does not solve it, but going back to 15_03 does.

When will the fix you are talking about become available publicly?

 
ADD COMMENT • link written 3.3 years ago by Wolfgang Maier • 600

Hi Wolfgang,

The fix should have been applied in https://github.com/galaxyproject/galaxy/commit/7294bd0af33bc974684c8ed8d21e97017660ca22, which has also been applied to the release_15.05 branch (and I see it locally when I swap to that branch).  What is the latest changeset you're seeing in your release_15.05?

-Dannon

 

Edit:  I see that the change has *not* been applied to the mercurial distribution.  I'll see what I can do about syncing that up -- it's currently only available via git.

ADD REPLY • link modified 3.3 years ago • written 3.3 years ago by Dannon Baker ♦ 3.7k

Ah, that explains it. We're still updating through mercurial so a sync would help us.

Thanks a lot, Dannon, for your help.

ADD REPLY • link written 3.3 years ago by Wolfgang Maier • 600
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