Question: FTP connection failure
gravatar for sterb
9 months ago by
sterb10 wrote:

I am using WinSCP as my FTP client. It has worked with Galaxy in the past, though the ftp address has changed since then.

I have followed the instructions on, trying to connect to with the email address and password that I use on the main site. However, I get the error:

No connection could be made because the target machine actively refused it. Connection failed.

I have verified that my login information still works on the main website, I'm certain that my client is not defaulting back to SFTP, and I am using a passive mode connection. What else should I be trying to make a successful connection?

software error galaxy • 524 views
ADD COMMENTlink modified 9 months ago • written 9 months ago by sterb10
gravatar for Jennifer Hillman Jackson
9 months ago by
United States
Jennifer Hillman Jackson25k wrote:


The server url should always be one of these:

  • ftps://

Any connection method I've tested using "" has been rejected as you describe. I use a MAC with lftp or Filezilla, not WinSCP, but this should be true across access methods.

If all else fails, maybe consider using a different FTP client? I am assuming that firewalls are not an issue or that you have already checked with your local admins to make sure that type of situation isn't a factor.

Let us know if the corrected server name does not resolve the problem and we can troubleshoot more. Screenshots of the settings/command strings can help.

Thanks! Jen, Galaxy team

ADD COMMENTlink written 9 months ago by Jennifer Hillman Jackson25k
gravatar for sterb
9 months ago by
sterb10 wrote:

Thank you Jen! It looks like my issue ended up being with my wifi's firewall. For some reason, the security when I connect my university's VPN is less restrictive, so my workaround is to log into the VPN before trying to connect to the FTP.

ADD COMMENTlink written 9 months ago by sterb10
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