Question: FTP upload fails
gravatar for Joachim.Berger
10 months ago by
Joachim.Berger40 wrote:

Hi, I registered with, activated my account and can login at Galaxy. However, when I try to use the FTP server via FileZilla, I get the error "Response: 530 Login incorrect. Critical error: Could not connect to server". Any help is much appreciated.

upload ftp galaxy • 578 views
ADD COMMENTlink modified 10 months ago • written 10 months ago by Joachim.Berger40

I updated my old password by re-using the old password and now the login works (weird). However, I get another error: "Error: Failed to retrieve directory listing"......

ADD REPLYlink written 10 months ago by Joachim.Berger40

Status: Disconnected from server Status: Resolving address of Status: Connecting to Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is the current directory Command: TYPE I Response: 200 Type set to I Command: PORT 130,194,202,117,243,122 Response: 200 PORT command successful Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing

ADD REPLYlink written 10 months ago by Joachim.Berger40

Now is back to "error "Response: 530 Login incorrect. " Nice!

ADD REPLYlink written 10 months ago by Joachim.Berger40

Thanks for the link! I'll have a look.

ADD REPLYlink written 10 months ago by Joachim.Berger40
gravatar for Jennifer Hillman Jackson
10 months ago by
United States
Jennifer Hillman Jackson25k wrote:


The email address used as part of your credentials is case-sensitive. Yours has capital letters in it - my guess is that the lowercase version was used with the FTP client and this triggered the incorrect login.

More help for solving FTP problems is in this post:

Please follow the help there to start troubleshooting. If you continue to have problems, please do as Nate suggests and explain the steps leading up to the problem (screenshots will help).

Thanks! Jen, Galaxy team

ADD COMMENTlink written 10 months ago by Jennifer Hillman Jackson25k
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