Question: Uploading big files using ftp upload to Galaxy with Filezilla
gravatar for valerie.borde
9 months ago by
valerie.borde0 wrote:


I have a username and password to use the site. I am trying for the first time to upload data onto the Galaxy server using a ftp procedure, using FileZilla program.

For this, I used either my login name (admin action: email redacted for privacy) or my "public name" and my password, but I get an error message saying that I am entering the wrong username.

Here is the error message I get:

ADD COMMENTlink modified 9 months ago by Jennifer Hillman Jackson25k • written 9 months ago by valerie.borde0
gravatar for Jennifer Hillman Jackson
9 months ago by
United States
Jennifer Hillman Jackson25k wrote:


I found your account at Galaxy main and it is active, the email you stated is valid, and FTP should work fine. Use your email and password with Filezilla (not your Galaxy "Public name").

Note that accounts are distinct between Galaxy servers.

  • Make sure you are targetting the correct server and that the registered account uses this exact email address (it is case-sensitive). I confirmed that for Galaxy main, but if working somewhere else, you can find this info under User > Preferences.
  • If the password for your account is not working at any particular server, double check it is the password actually set for that server. If needed, you can update your password.
  • Double check that the correct server URL is being entered. For Galaxy main, this is For other servers, that have FTP upload enabled, use the base URL for that site.

If FTP still fails and you are working someplace other than, contact the administrators of that server directly for assistance.

Support FAQs:

Thanks! Jen, Galaxy team

ADD COMMENTlink modified 9 months ago • written 9 months ago by Jennifer Hillman Jackson25k
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