Question: Trinity never stopped running
gravatar for rmarroquin03
18 days ago by
rmarroquin030 wrote:

Good Afternoon!

I wanted to contact the support staff to see why my Trinity assembly never stopped running (or never started?). It has been a couple of weeks and I did not have a terribly large dataset. Did I run out of room on my Galaxy account? I appreciate your help.

assembly • 68 views
ADD COMMENTlink modified 17 days ago by Jennifer Hillman Jackson23k • written 18 days ago by rmarroquin030
gravatar for Jennifer Hillman Jackson
17 days ago by
United States
Jennifer Hillman Jackson23k wrote:


In your current active histories at Galaxy Main, I only see successful Trinity jobs now (completed).

If you had one in a deleted history that is now replaced, I can confirm that a delay of several weeks is much too long. Perhaps one of the inputs was in an error state of some kind. We can't tell now, but going forward, whether in a grey queued state or yellow executing state, please let us know if a job seems in an odd state and we can help.


Thanks! Jen, Galaxy team

ADD COMMENTlink written 17 days ago by Jennifer Hillman Jackson23k


ADD REPLYlink written 11 days ago by Jennifer Hillman Jackson23k
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