Question: Trinity never stopped running
0
gravatar for rmarroquin03
6 months ago by
rmarroquin030 wrote:

Good Afternoon!

I wanted to contact the support staff to see why my Trinity assembly never stopped running (or never started?). It has been a couple of weeks and I did not have a terribly large dataset. Did I run out of room on my Galaxy account? I appreciate your help.

assembly • 267 views
ADD COMMENTlink modified 6 months ago by Jennifer Hillman Jackson25k • written 6 months ago by rmarroquin030
0
gravatar for Jennifer Hillman Jackson
6 months ago by
United States
Jennifer Hillman Jackson25k wrote:

Hello,

In your current active histories at Galaxy Main https://usegalaxy.org, I only see successful Trinity jobs now (completed).

If you had one in a deleted history that is now replaced, I can confirm that a delay of several weeks is much too long. Perhaps one of the inputs was in an error state of some kind. We can't tell now, but going forward, whether in a grey queued state or yellow executing state, please let us know if a job seems in an odd state and we can help.

FAQs:

Thanks! Jen, Galaxy team

ADD COMMENTlink written 6 months ago by Jennifer Hillman Jackson25k

Cross-link: https://biostar.usegalaxy.org/p/26227/#26232

ADD REPLYlink written 6 months ago by Jennifer Hillman Jackson25k
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