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Question: Disk space quota incorrect
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gravatar for creekmoa
2.7 years ago by
creekmoa • 0
creekmoa • 0 wrote:

Hi,

I just purged all my files because it was estimated I was using 93% of my allotted disk space. However, it still says that I am using 93%. How can I fix this?

Thanks, Amy C
disk space usage incorrect • 738 views
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modified 2.7 years ago by Martin Čech ♦♦ 4.9k • written 2.7 years ago by creekmoa • 0
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gravatar for Martin Čech
2.7 years ago by
Martin Čech ♦♦ 4.9k
United States
Martin Čech ♦♦ 4.9k wrote:

Hi Amy,

I have checked your account and your usage is at 246.0 GB.

Please check whether you have other histories (e.g. at https://usegalaxy.org/history/view_multiple ). Also note that you have to delete the datasets before being able to purge them.
ADD COMMENT • link written 2.7 years ago by Martin Čech ♦♦ 4.9k

Martin,

I had deleted, deleted permanently, and purged the deleted files before I posted. I have checked and I cannot even see the files that I deleted anymore. Nor is there any other histories. It now says that I am using 100% of the 250 GB.

I used the the link in your message and it show one history with 16.69 GB of files and it is still indicating that I am using 100% of the 250GB storage.

Does it take time for the files to be deleted from the server? It has been about 4 hours since I deleted files.

Thank you again, Amy

ADD REPLY • link written 2.7 years ago by creekmoa • 0

Hi Amy,

Sorry for the confusion here. The usage you're seeing is due to a deleted (but not permanently deleted) history in your account which is using about 235GB of space. On that history multiview page, you can click the little [...] menu and check 'Include deleted histories', and you'll see what I mean.

This link should also take you straight there: https://usegalaxy.org/history/view_multiple?include_deleted_histories=True

What you'll want to do is "Purge" that deleted history to recover the space, which should happen pretty much immediately. Let me know if you have any trouble!

ADD REPLY • link written 2.7 years ago by Dannon Baker ♦ 3.7k

Thank YOU!!!!!!!!!!!!!!!!!!!!!! Have a great weekend.

Amy

Amy L. Creekmore, Ph.D. Research Fellow University of Michigan Medical School Department of Int Med-Gastroenterology 9315 MSRB III Ann Arbor MI 48109-5648 (734) 615-6624 Office/ Lab

ADD REPLY • link written 2.7 years ago by creekmoa • 0
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