URGENT! Galaxy Account no longer accessible!! Please help ASAP!

Question: URGENT! Galaxy Account no longer accessible!! Please help ASAP!

4.1 years ago by

Netherlands

ucbtmaf • 0 wrote:

Dear Galaxy Team,

I am having issues accessing my Galaxy account where I have uploaded some very important data and urgently request your help to solve this ASAP. I am writing papers for publication and urgently need to download my data from my account. Could you please please help with this??

My account username is: sophisticated_individual@live.co.uk

Also I am no longer able to access this live account so the new login details would have to be sent to my alternative email address: ucbtmaf@ucl.ac.uk

I can answer any security questions and I can also tell you what sort of files are on the account.

I am depending on this so could you please help as soon as possible?

Many thanks in advance,

Mohsin Khan

email password • 1.2k views

ADD COMMENT • link •

modified 4.1 years ago • written 4.1 years ago by ucbtmaf • 0

I'm pretty sure my password was: 7M786pak

However, my galaxy account was suspended at some point and now upon logging in, it says "invalid password". Could you please check if this password is associated with my account?

Is there anybody that I can talk to over the phone or skype? This is extremely urgent and I really need some help with this. There are a bunch of fastq files on there which I need access to as soon as possible.

Thanks in advance.

Mohsin

ADD REPLY • link written 4.1 years ago by ucbtmaf • 0

Very dangerous to post your password I suppose...

ADD REPLY • link written 4.1 years ago by KeyGene • 10

Not really seeing as the password is no longer valid.

ADD REPLY • link written 4.1 years ago by ucbtmaf • 0

Can you talk to the live.co.uk email folks and perhaps regain access to that?

ADD REPLY • link written 4.1 years ago by Dannon Baker ♦ 3.7k

Hi Dannon,

I've sent them an email regarding this but I haven't heard from them yet. I really hope this problem is solved soon.

ADD REPLY • link written 4.1 years ago by ucbtmaf • 0

4.1 years ago by

Martin Čech ♦♦ 4.9k

United States

Martin Čech ♦♦ 4.9k wrote:

I am not sure we can help you with this. I will see what can be done and update this post later.

---------------------------update:

Your old email address cannot be reached thus we can't send you an email with password reset information. Your user on Galaxy exists but unless you remember the password or get access to your email address we cannot help you further. I am sorry.

Delivery to the following recipient failed permanently: sophisticated_individual@live.co.uk Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain live.co.uk by mx1.hotmail.com. [65.55.92.184]. The error that the other server returned was: 550 Requested action not taken: mailbox unavailable

---------------------------update2:

We don't have any reason to trust the connection of your email with the account you are writing about (other than your internet word). Therefore we cannot just give up some user's data because you say it is yours.

We are sorry for any complications this might cause.

Martin, Galaxy Team

ADD COMMENT • link modified 4.1 years ago • written 4.1 years ago by Martin Čech ♦♦ 4.9k

ucbtmaf

just now by

ucbtmaf • 0

Netherlands

I'm pretty sure my password was: 7M786pak

However, my galaxy account was suspended at some point and now upon logging in, it says "invalid password". Could you please check if this password is associated with my account?

Thanks in advance.

Mohsin

ADD REPLY • link written 4.1 years ago by ucbtmaf • 0

Dear Mohsin,

I have discussed this with the Galaxy Team and this is the outcome:

We are sorry for any complications this might cause.

Martin, Galaxy Team

ADD REPLY • link written 4.1 years ago by Martin Čech ♦♦ 4.9k

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