Question: Tophat For Illumina Is Not Running
gravatar for lilach noy
5.6 years ago by
lilach noy100
lilach noy100 wrote:
Hello, I'm new to Galaxy so I think i'm at the right place asking this, though please let me know if I got it all wrong. I sent a Tophat query on Thursday about 5 days ago and it is still waiting to ran (gray background). Is to O.k? A bug? Should i keep waiting or stop everything and restart? If this is not the address for reporting a suspicious bug, whom does this concern? Thank you very much, Lilach
galaxy • 742 views
ADD COMMENTlink modified 5.6 years ago by Jennifer Hillman Jackson25k • written 5.6 years ago by lilach noy100
gravatar for Jennifer Hillman Jackson
5.6 years ago by
United States
Jennifer Hillman Jackson25k wrote:
Hello Lilach, The public Main Galaxy server is very busy right now, but I do see your account in the queue (as I have since you first sent this email). We expect the processing time to improve soon. Meanwhile, the best strategy is to leave queued job alone and not stop/restart or they will move back to the end of the queue. Or, if time is very urgent, consider a cloud version of Galaxy: Hopefully this helps to explain, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training
ADD COMMENTlink written 5.6 years ago by Jennifer Hillman Jackson25k
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