Question: Slow Galaxy Server
gravatar for Politz, Samuel M.
5.3 years ago by
Politz, Samuel M.70 wrote:
This is a followup to my previous post on this topic. The exact message (in red) that I see after a long delay in running a tool is "An error occurred while getting updates from the server. Please contact a Galaxy administrator if the problem persists." I have seen this message twice while waiting for two unrelated tools to run. There is no green'bug' icon so I could not report this to an administrator. Another main server user reported this error message to the user mailing list as well. The response to their post was to wait a few minutes. Well, in this case I have been waiting overnight. Best regards, Sam Politz
galaxy • 874 views
ADD COMMENTlink modified 5.3 years ago by Jennifer Hillman Jackson25k • written 5.3 years ago by Politz, Samuel M.70
gravatar for Jennifer Hillman Jackson
5.3 years ago by
United States
Jennifer Hillman Jackson25k wrote:
Hello, The public Main Galaxy has been very slow recently, but you should being seeing performance improvement by now. Allow jobs to run for the best results. ute Our apologies for the inconvenience, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training
ADD COMMENTlink written 5.3 years ago by Jennifer Hillman Jackson25k
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