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Question: Slow Galaxy Server
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gravatar for Politz, Samuel M.
5.3 years ago by
Politz, Samuel M. • 70
Politz, Samuel M. • 70 wrote:
This is a followup to my previous post on this topic. The exact message (in red) that I see after a long delay in running a tool is "An error occurred while getting updates from the server. Please contact a Galaxy administrator if the problem persists." I have seen this message twice while waiting for two unrelated tools to run. There is no green'bug' icon so I could not report this to an administrator. Another main server user reported this error message to the user mailing list as well. The response to their post was to wait a few minutes. Well, in this case I have been waiting overnight. Best regards, Sam Politz
galaxy • 874 views
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modified 5.3 years ago by Jennifer Hillman Jackson ♦ 25k • written 5.3 years ago by Politz, Samuel M. • 70
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gravatar for Jennifer Hillman Jackson
5.3 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:
Hello, The public Main Galaxy has been very slow recently, but you should being seeing performance improvement by now. Allow jobs to run for the best results. http://wiki.galaxyproject.org/Support#Dataset_status_and_how_jobs_exec ute Our apologies for the inconvenience, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training http://galaxyproject.org
ADD COMMENT • link written 5.3 years ago by Jennifer Hillman Jackson ♦ 25k
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