Question: Permanently deleted and purged data, says 0 bytes but still taking up space
gravatar for marissasp
6 weeks ago by
marissasp0 wrote:

I've permanently deleted and purged over half of my data, says 0 bytes for those files. Still getting a message that I'm using over 100% of my allocated space.

Thanks for your help!!

galaxy • 88 views
ADD COMMENTlink modified 6 weeks ago by Jennifer Hillman Jackson23k • written 6 weeks ago by marissasp0

please try logging out and in again, that should force recalculation of your quota

ADD REPLYlink written 6 weeks ago by Martin Čech ♦♦ 4.2k
gravatar for Jennifer Hillman Jackson
6 weeks ago by
United States
Jennifer Hillman Jackson23k wrote:


Please try the advice given in this prior Q&A (also includes Martin's advice for log in/out):

But log in/out will not completely solve your issue. I see active large histories plus a few that are deleted but not permanently deleted at Follow the linked help in the other post for how to find these.

Thanks! Jen, Galaxy team

ADD COMMENTlink written 6 weeks ago by Jennifer Hillman Jackson23k
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