Question: Cannot access the Galaxy Server Page
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dfleming • 10 wrote:
I cannot maintain access to the Galaxy user site for some unknown reason. It keeps dropping my connection and giving me the following message:
"Cannot connect to Galaxy
Galaxy is currently unreachable. Please try again in a few minutes. Please contact a Galaxy administrator if the problem persists."
However, there is no way to "contact an administrator" and the problem persists daily and at best I get 3-4 hrs of using galaxy before I get the message. I have tried multiple browsers, but nothing helps. Is there a fix to this?
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modified 19 months ago
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Dannon Baker ♦ 3.7k
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19 months ago by
dfleming • 10
It would be helpful if a Galaxy administrator actually followed up on this persistent problem.
Are you seeing this currently? What galaxy server are you using?
yes. https://usegalaxy.org/
I just checked and we don't see any issues with connectivity on usegalaxy.org right now. Would you like for me to check your account and see if there's something weird going on with your account in particular?
Are you familiar with the debug console in your web browser? Can you open that, refresh the page, and let me know what shows up?
Yes. This is what I see in the console:
JQMIGRATE: Migrate is installed with logging active, version 1.4.0 jquery.js:10208 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
This is the only message in the console when the error modal pops up? What exactly are you doing when this happens?
Then:
list-view.js:118 n {length: 0, models: Array(0), _byId: Object, order: "hid", comparator: function…} Object {readyState: 4, getResponseHeader: function, getAllResponseHeaders: function, setRequestHeader: function, overrideMimeType: function…} Object {parse: true, silent: true, limit: 500, offset: 0, details: "bbd44e69cb8906b53c83ae2790e84101,bbd44e69cb8906b50…dee0ec75cb2e9fd1,bbd44e69cb8906b55604c0903d9627c6"…} undefined undefined error @ list-view.js:118 y @ backbone.js:372 v @ backbone.js:356 d @ backbone.js:155 h.trigger @ backbone.js:346 error @ list-view.js:153 y @ backbone.js:371 v @ backbone.js:356 d @ backbone.js:155 h.trigger @ backbone.js:346 e.error @ backbone.js:1915 o.error @ backbone.js:1439 l @ jquery.js:3232 fireWith @ jquery.js:3362 n @ jquery.js:9842 e @ jquery.js:10311 jquery.js:10254 GET https://usegalaxy.org/api/histories/9aca573591085293/contents?keys=type_id%…r=hid&v=dev&q=history_content_type&q=visible&qv=dataset_collection&qv=True 502 (Bad Gateway) send @ jquery.js:10254 ajax @ jquery.js:9738 e.ajax @ backbone.js:1460 e.sync @ backbone.js:1443 sync @ backbone.js:798 fetch @ backbone.js:1055 fetch @ controlled-fetch-collection.js:34 fetch @ history-contents.js:203 fetchCollectionCounts @ history-contents.js:305 (anonymous) @ history-view.js:109 (anonymous) @ underscore.js:768 list-view.js:118 n {length: 0, models: Array(0), _byId: Object, order: "hid", comparator: function…} Object {readyState: 4, getResponseHeader: function, getAllResponseHeaders: function, setRequestHeader: function, overrideMimeType: function…} Object {parse: true, keys: "type_id,element_count", filters: Object, remove: false, details: "bbd44e69cb8906b53c83ae2790e84101,bbd44e69cb8906b50…dee0ec75cb2e9fd1,bbd44e69cb8906b55604c0903d9627c6"…} undefined undefined error @ list-view.js:118 y @ backbone.js:372 v @ backbone.js:356 d @ backbone.js:155 h.trigger @ backbone.js:346 error @ list-view.js:153 y @ backbone.js:371 v @ backbone.js:356 d @ backbone.js:155 h.trigger @ backbone.js:346 e.error @ backbone.js:1915 o.error @ backbone.js:1439 l @ jquery.js:3232 fireWith @ jquery.js:3362 n @ jquery.js:9842 e @ jquery.js:10311 jquery.js:10254 GET https://usegalaxy.org/api/histories/9aca573591085293/contents?details=bbd44…03d9627c6&order=hid&v=dev&q=update_time-ge&qv=2017-04-27T14%3A59%3A07.561Z 502 (Bad Gateway) send @ jquery.js:10254 ajax @ jquery.js:9738 e.ajax @ backbone.js:1460 e.sync @ backbone.js:1443 sync @ backbone.js:798 fetch @ backbone.js:1055 fetch @ controlled-fetch-collection.js:34 fetch @ history-contents.js:203 fetchUpdated @ history-contents.js:256 n @ history-model.js:181 refresh @ history-model.js:183 (anonymous) @ history-model.js:206 list-view.js:118 n {length: 0, models: Array(0), _byId: Object, order: "hid", comparator: function…} Object {readyState: 4, getResponseHeader: function, getAllResponseHeaders: function, setRequestHeader: function, overrideMimeType: function…} Object {parse: true, filters: Object, remove: false, details: "bbd44e69cb8906b53c83ae2790e84101,bbd44e69cb8906b50…dee0ec75cb2e9fd1,bbd44e69cb8906b55604c0903d9627c6", traditional: true…} undefined undefined
Ok, it looks like there's a problem with your particular history regarding fetching collection contents. Were you trying to view a collection when this failed?
Due to the site restrictions for posting I was unable to reply to this question until now. The issue occurs regardless of any action (refresh page, click on tool, etc). At this point I cannot reach any of my data files and no fix has been applied. Because I am severely limited in the number of questions/responses I can make and the fact that this issue has been occurring for more than a week, I would like the following to be provided:
Due to the site restrictions for posting I was unable to reply to this question until now. The issue occurs regardless of any action (refresh page, click on tool, etc). At this point I cannot reach any of my data files and no fix has been applied. Because I am severely limited in the number of questions/responses I can make and the fact that this issue has been occurring for more than a week, I would like the following to be provided:
access to retrieve all of the Hisat bam files No fixes from my end have worked and I need to be able to recover the data ASAP. Because this is the first of 5 messages I'm allowed please provide a means to reach you with additional questions/responses.
You can always report a bug at the mailing list https://lists.galaxyproject.org/listinfo/galaxy-bugs