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Question: Galaxy Error
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gravatar for Delong, Zhou
5.5 years ago by
Delong, Zhou • 140
Canada
Delong, Zhou • 140 wrote:
Hello, I'm using the main galaxy server to analyse some data and then I got this messege: An error occurred while getting updates from the server. Please contact a Galaxy administrator if the problem persists. I was uploading data from my computer since yesterday morning and it seems to take forever to accomplish. After one of my reads is uploaded I used the groomer tool on this dataset and then I got this messege. I tried the reflesh bottom on the right pannal severial times and I got the same messege each time. You can access to my history here: https://main.g2.bx.psu.edu/u/zhoud/h/knockdown Besides, is it possible to show the grade of progress of uploading? Thanks, Delong ZHOU
galaxy • 873 views
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modified 5.5 years ago by Jennifer Hillman Jackson ♦ 25k • written 5.5 years ago by Delong, Zhou • 140
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gravatar for Jennifer Hillman Jackson
5.5 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:
Hello Delong ZHOU, This message indicates that the server is busy. Usually waiting a few minutes and trying again is the solution. If the message still comes up, then wait a bit longer between attempts - the server is still busy. I see that the 'Fastq Groomer" is running now on the one fully loaded dataset now, which is good. If you switch to using FTP, upload progress can be tracked through a client. http://wiki.galaxyproject.org/FTPUpload General upload help: http://wiki.galaxyproject.org/Support#Trouble_loading_data Best, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training http://galaxyproject.org
ADD COMMENT • link written 5.5 years ago by Jennifer Hillman Jackson ♦ 25k
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