Question: Galaxy shows error while running tophat (deprecated tool, use HISAT2 instead)
gravatar for kudzu
6 months ago by
United States
kudzu10 wrote:

The galaxy websites, pops up following message frequently, Will I also miss the data currently being processed while getting this message or it will be saved in the server? The message is "Cannot connect to Galaxy Galaxy is currently unreachable. Please try again in a few minutes. Please contact a Galaxy administrator if the problem persists."

ADD COMMENTlink modified 6 months ago by Jennifer Hillman Jackson25k • written 6 months ago by kudzu10
gravatar for Jennifer Hillman Jackson
6 months ago by
United States
Jennifer Hillman Jackson25k wrote:


This was an intermittent problem yesterday at Galaxy Main due to a very high server load.

When this comes up, it usually indicates a connection delay/timeout (server-side), pop-up warnings last for a very short time (few minutes at most, with a few seconds more common), and importantly, does not impact jobs that are already queued or running in your account.

We were also adding in the last set of upgrades for the newly released Galaxy version 18.05 yesterday (which involves server restarts). These also do not impact jobs and can sometimes trigger short connection pop-ups.

Small tunings for the new release (as needed) combined with the server load issues might cause more pop-up interruptions than usual short-term, but all should also resolve over the next few days.

Tophat is a deprecated tool. Please consider using HISAT2 instead.

Galaxy tutorials:

Thanks for reporting the problem and sorry for the inconvenience!

Jen, Galaxy team

ADD COMMENTlink modified 6 months ago • written 6 months ago by Jennifer Hillman Jackson25k
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