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Question: Loading file error
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gravatar for sd.norouzi
2.9 years ago by
sd.norouzi • 0
sd.norouzi • 0 wrote:

Hi,

For the past 48 hours (Today Dec 29, 2015) I am not able to load any data file to my Galaxy account. Not directly from my computer nor through EBI which I normally use. The loading error is "Not enough space on device". My Galaxy account history shows 0 b and the file I tried to upload from my computer was less than 2kb.

Please help.

Davood Norouzi

 
galaxy • 790 views
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modified 2.9 years ago by Jennifer Hillman Jackson ♦ 25k • written 2.9 years ago by sd.norouzi • 0
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gravatar for Jennifer Hillman Jackson
2.9 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

I just recalculated disk usage on your account. I changed slightly but is still under quota (250 GB).  Maybe your account was over quota but then you learned how to permanently deleted data?

A reminder about how to delete data to make space: ManagingDatasets#Delete_vs_Delete_Permanently

Thanks, Jen, Galaxy team

 
ADD COMMENT • link written 2.9 years ago by Jennifer Hillman Jackson ♦ 25k

The problem may have been on our side. Please see this update from our administrator posted yesterday: A: No space left on device

Please try the upload jobs again now.

ADD REPLY • link written 2.9 years ago by Jennifer Hillman Jackson ♦ 25k
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