Question: Need help with "Upload File" tool
gravatar for asmith
4.5 years ago by
United States
asmith0 wrote:

I have been unable to upload files using Filezilla.  I get the following error message:

Connection timed out
Error:    Failed to retrieve directory listing

In FileZilla it says I am not connected to any server.

I'd be grateful for any help.


Andy Smith



Tool name: Upload File
Tool version: 1.1.4
Tool ID: upload1


upload-file ftp galaxy • 1.3k views
ADD COMMENTlink modified 4.5 years ago by Dannon Baker3.7k • written 4.5 years ago by asmith0
gravatar for Dannon Baker
4.5 years ago by
Dannon Baker3.7k
United States
Dannon Baker3.7k wrote:

Can you verify that you're connecting to the correct server, with your current galaxy email (the whole thing) and password?

Posting more of the connection log from FileZilla might help resolve this.

ADD COMMENTlink written 4.5 years ago by Dannon Baker3.7k

Thanks for the reply. I retried it this morning and it worked normally (using the exact same information that I tried yesterday). Perhaps there was a problem with the server yesterday.


ADD REPLYlink written 4.5 years ago by asmith0
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