Ftp Upload Problem

Question: Ftp Upload Problem

5.5 years ago by

Canada

Delong, Zhou • 140 wrote:

Hello, I was using the ftp uploading via filezilla. It worked perfectly this morning, but after a disconnection of the internet I can no longer upload any file. This is the message I got: 530 Sorry, the maximum number of clients (3) for this user are already connected I restarted my computer and shut down the program for 30 minutes hoping the server will reset the connection but it didnt work. I've done some search on the internet but nothing helped. I noticed that this problem has already been mentioned on the ML but the solution was not given. Anyone could help please? Thanks Delong

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modified 5.5 years ago by Jennifer Hillman Jackson ♦ 25k • written 5.5 years ago by Delong, Zhou • 140

5.5 years ago by

Jennifer Hillman Jackson ♦ 25k

United States

Jennifer Hillman Jackson ♦ 25k wrote:

Hello Delong, This was a temporary issue during a short time window yesterday. Letting us know about it is always OK, but then going back in and trying to connect again in the right solution, as it will generally clear up. If you haven't been able to make the connection by now (I just tested it again right now, and it is functioning for me), please let us know, Best, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training http://galaxyproject.org

ADD COMMENT • link written 5.5 years ago by Jennifer Hillman Jackson ♦ 25k

Hi all, I just finished uploading 2 files via FTP and I have some more files to be uploaded. After an Internet disconnection, I got the same problem like Delong had. I got this message: "530 Sorry, the maximum number of clients (3) for this user are already connected Error: Critical error Error: Could not connect to server" I tried to re-connect but it still did not work. Could anyone please help me with this? Regards Thanh

ADD REPLY • link written 5.5 years ago by Hoang, Thanh • 200

Hi Thanh, I am glad the password reset worked. This new issue was on our side and has been corrected again. Please try the FTP upload now. Our apologies for the multiple problems confusing the process, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training http://galaxyproject.org

ADD REPLY • link written 5.5 years ago by Jennifer Hillman Jackson ♦ 25k

Hi all, I have been trying to upload my data files from FTP to Galaxy. It worked perfectly yesterday. But now it did not run when I upload. The status is like" Job is waiting to run". But I have waited for many hours. Do you guys know what the problem is? Thanks Thanh

ADD REPLY • link written 5.5 years ago by Hoang, Thanh • 200

Hello Thanh, The public main Galaxy server is busy today and jobs are known right now to be queuing longer. The best strategy is to allow the jobs to stay queued - they will run when a processing window opens up. This wiki explains how jobs status can be interpreted for datasets in the history panel: http://wiki.galaxyproject.org/Support#Dataset_status_and_how_jobs_exec ute Hopefully this helps, Jen Galaxy team -- Jennifer Hillman-Jackson Galaxy Support and Training http://galaxyproject.org

ADD REPLY • link written 5.5 years ago by Jennifer Hillman Jackson ♦ 25k

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