Question: can't access usegalaxy.org
0
gravatar for yexun.wang
25 days ago by
yexun.wang0
yexun.wang0 wrote:

Today I can't access usegalaxy.org using my Firefox, from different computers and different networks (both home and at work). Does anyone have similar problem and know how to resolve it? I was able to use main galaxy yesterday.

Thanks,

usegalaxy • 86 views
ADD COMMENTlink modified 18 days ago by info0 • written 25 days ago by yexun.wang0

To add to it, I am able to get into "Shared Data\Data Libraries", but I can't load either "Analyze Data" or "Workflow". I also tried Google Chrome. Sometimes it works, sometimes not. I am wondering something wrong with the main galaxy server. Any help is greatly appreciated.

ADD REPLYlink written 25 days ago by yexun.wang0

I was having the same issue with all browsers on both a desktop PC and a laptop mac.

I seem to have fixed the problem on my Mac in Chrome by clearing the cache and app data (shift-command-delete to open the dialog)

But clearing the cache on my PC doesn't help. All I get is a black line across the top of the screen (looks like the galaxy menu bar with nothing in it)

ADD REPLYlink written 25 days ago by matthew.nicotra10

Thanks Matthew, I am using a PC. I tried to clear out the cache and got the same black line as you saw.

ADD REPLYlink written 25 days ago by yexun.wang0

Thanks for reporting the problem. We are looking into this right now. Only one of the web hosts has the problem, so some people may hit this and others not. More feedback soon.

Jen, Galaxy team

ADD REPLYlink modified 25 days ago • written 25 days ago by Jennifer Hillman Jackson23k
2
gravatar for Jennifer Hillman Jackson
25 days ago by
United States
Jennifer Hillman Jackson23k wrote:

Hello,

The problems are corrected now. Thanks!

Jen & Galaxy team

ADD COMMENTlink written 25 days ago by Jennifer Hillman Jackson23k
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