All history panes perpetually loading

Question: All history panes perpetually loading

3.7 years ago by

United States

Hi,

Over the past couple of days, I've been having trouble accessing my current histories in the galaxy GUI. I'm fairly certain I have no jobs waiting to run, and my data usage is only at 38%. But, whenever I attempt to switch between histories, I'm unable to access any of my data. Eventually the current history will show its contents but this takes hours, and nothing else will load. I can't even access any data sets from the user drop down menu, even though all currently active sets are listed. I've never had trouble using different histories for individual replicate analysis before. Does anyone have any suggestions on how to remedy this?

Thanks!

galaxy • 833 views

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written 3.7 years ago by kate.rhodes • 0

Hello, Are you working on the pubilc Main Galaxy at http://usegalaxy.org or another server? Are you using the exact same internet? This will help us to advise you. Thanks, Jen, Galaxy team

ADD REPLY • link written 3.7 years ago by Jennifer Hillman Jackson ♦ 25k

I'm on the public server, and the internet connection is the same--It's being provided by the institute and hasn't had any outages during my data analysis trouble.

Thanks for getting back to me so quickly!

ADD REPLY • link written 3.7 years ago by kate.rhodes • 0

Hi, I found your account on Main. We are reviewing and will get back to you shortly. Jen

ADD REPLY • link written 3.7 years ago by Jennifer Hillman Jackson ♦ 25k

3.7 years ago by

carlfeberhard ♦ 390

United States

carlfeberhard ♦ 390 wrote:

Hi, Kate

You've got two dataset collections in your history that are unfortunately of a type the UI can't handle well at this point (list:list). Sorry that this caused any problems.

We may be able to edit that history so that it won't have those collections - or move the non-list:list contents to a new history. This would mean removing those collections from the database, however. Is that a fix you'd be alright with?

ADD COMMENT • link written 3.7 years ago by carlfeberhard ♦ 390

Hi--That's fine with me. At this point I just need to be able to access my outputs so I can at least back them up. I'll deal with the reorganization later if you can just get me back up and running. Thanks!

ADD REPLY • link written 3.7 years ago by kate.rhodes • 0

Hi again, Kate

I've copied the non-list:list history contents from one of the problematic histories into a new history for you. I've named the new history "Copy of '<old name>'" where <old name> is the name of the original history. You should be able to switch to the copy and download the datasets or simply keep working if you'd prefer. Note that I did not copy any deleted datasets to the new history.

Is there only the one problematic history or more? Will the new history work for what you need?

Let me know if you have any more issues.

ADD REPLY • link written 3.7 years ago by carlfeberhard ♦ 390

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