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Question: changed account details
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gravatar for tiedje
17 months ago by
tiedje • 0
tiedje • 0 wrote:

Hi there, quick question. Changed my mail settings in my Galaxy account and wanted to log in later. Requested my password then, but it never arrived. What could have happened? Thanks, Chris
galaxy • 328 views
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modified 17 months ago by Jennifer Hillman Jackson ♦ 25k • written 17 months ago by tiedje • 0
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gravatar for Jennifer Hillman Jackson
17 months ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hi Chris,

When account credentials are modified, there is a six-hour time window to reactivate the account. This time has now passed. The activation email is sent to the account's registered email address (which could be your new email address if you changed it). Sometimes these emails end up in trash or spam the first time.

Send us a direct email from the currently registered account address and we can help to activate the account.

Mail to: galaxy-bugs@lists.galaxyproject.org

Thanks! Jen, Galaxy team
ADD COMMENT • link modified 17 months ago • written 17 months ago by Jennifer Hillman Jackson ♦ 25k
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