Question: Problem in changing my registered email address
gravatar for alessandra.mallei
22 months ago by
alessandra.mallei20 wrote:

Hi, I need to change the email address I used to registered my account since it will not work anymore in a couple of days. I went to User > Preferences > Manage information and then changed the email with the new one. I saved the settings but this warning appeared "Uncaught exception in exposed API method:" for a few seconds. When I logged in again, I had to login with my old email since there were no address change at all. Can you help? Thank you. Best, Alessandra

galaxy • 573 views
ADD COMMENTlink modified 22 months ago by Jennifer Hillman Jackson25k • written 22 months ago by alessandra.mallei20
gravatar for Jennifer Hillman Jackson
22 months ago by
United States
Jennifer Hillman Jackson25k wrote:


Server updates were occurring at today. Please try again now and let us know if there are continued problems with this function and we can investigate more.

If you are working at a different Galaxy server, contacting the administrators of that instance is how to report the problem.

Thanks, Jen, Galaxy team

ADD COMMENTlink written 22 months ago by Jennifer Hillman Jackson25k

Hi Jen, I tried again to change my email address but I had the same problem... Thanks, Alessandra

ADD REPLYlink written 22 months ago by alessandra.mallei20
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