Question: History clean up
1
gravatar for apereira
2.8 years ago by
apereira20
United States
apereira20 wrote:

Hi Jennifer,

 

I am trying to clean up history in account (qiushuhao1985@gmail.com), there are no files and it shows 0GB, but unfortunately the usage space still reads as 41%. Can you please let me know, how I clear it up?

 

thanks

julie

galaxy • 563 views
ADD COMMENTlink modified 2.8 years ago • written 2.8 years ago by apereira20
0
gravatar for Jennifer Hillman Jackson
2.8 years ago by
United States
Jennifer Hillman Jackson25k wrote:

Hi Julie,

I recalculate disk usage and it remained at 103.8 GB. Check your deleted histories for any that are not permanently deleted. Saved Histories > Advanced search > status = all. 

You can also check "Histories Shared with Me" and unshare any not needed, as a fraction of those do count toward an account's quota. That said, 100 GB is a bit large for shared histories to be the only factor.

If you still have problems after that, write back and I can go in and let you know which need to be purged.

Thanks, Jen, Galaxy team

ADD COMMENTlink written 2.8 years ago by Jennifer Hillman Jackson25k
0
gravatar for apereira
2.8 years ago by
apereira20
United States
apereira20 wrote:

Hi Jennifer,

I have been trying to clean in account apereira@uark.edu and still facing the same problem. Eventhough the file shows permanebtly deleted from disk, is not freeing up space. Can you please look into it?

thanks

julie

ADD COMMENTlink written 2.8 years ago by apereira20
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