3.0 years ago by
Thanks for the additional information. The browser used could be a factor (this is a new issue discovered in the last few days). If using IE, please test one (or more) of these browsers as an alternative: Firefox, Chrome, and Safari, in order to see if that resolved the problem. This browser change worked for another user recently (they used Firefox).
Our team will be reviewing why IE has issues initiating upload jobs.
Please see the related question: upload file through ftp
If not using IE, but another web browser not in the set of three above, please give test them anyway. It would be great if you could let us know which web browser is in use originally. We want to help resolve the root problem and resolve it, for all cases.
Results about how the alternate browsers worked would be great feedback (success or failure). And if a failure, we can explore the issue in more detail.
Thanks! Jen, Galaxy team