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Question: tophat2 tool error
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gravatar for ramon.garcia
3.4 years ago by
ramon.garcia • 0
Spain
ramon.garcia • 0 wrote:

I have this error while running tophat2 in mouse data

 

"Remote job server indicated a problem running or monitoring this job."

 

I would love any help to fix it.

 

Many thanks

Ramon

 
tophat software error • 814 views
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modified 3.4 years ago • written 3.4 years ago by ramon.garcia • 0
0
gravatar for Jennifer Hillman Jackson
3.4 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

Are you working on http://usegalaxy.org? If so, please run the job again as there were a few known issues yesterday. If working somewhere else, contacting the owners of the instance is the best path forward.

Thanks, Jen, Galaxy team
ADD COMMENT • link written 3.4 years ago by Jennifer Hillman Jackson ♦ 25k
0
gravatar for ramon.garcia
3.4 years ago by
ramon.garcia • 0
Spain
ramon.garcia • 0 wrote:

Hello Jennifer,

Thanks fo your reply. Yes, I'm using http://usegalaxy.org. I have relaunch the analysis, and I got this error message:

This job was terminated because it ran longer than the maximum allowed job run time. Please click the bug icon to report this problem if you need help.

Is there any way to fix this issue?

Many thanks

Ramon

 
ADD COMMENT • link written 3.4 years ago by ramon.garcia • 0
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