Question: tophat2 tool error
0
gravatar for ramon.garcia
3.3 years ago by
Spain
ramon.garcia0 wrote:

I have this error while running tophat2 in mouse data

 

"Remote job server indicated a problem running or monitoring this job."

 

I would love any help to fix it.

 

Many thanks

Ramon

 

tophat software error • 797 views
ADD COMMENTlink modified 3.3 years ago • written 3.3 years ago by ramon.garcia0
0
gravatar for Jennifer Hillman Jackson
3.3 years ago by
United States
Jennifer Hillman Jackson25k wrote:

Hello,

Are you working on http://usegalaxy.org? If so, please run the job again as there were a few known issues yesterday. If working somewhere else, contacting the owners of the instance is the best path forward.

Thanks, Jen, Galaxy team

ADD COMMENTlink written 3.3 years ago by Jennifer Hillman Jackson25k
0
gravatar for ramon.garcia
3.3 years ago by
Spain
ramon.garcia0 wrote:

Hello Jennifer,

Thanks fo your reply. Yes, I'm using http://usegalaxy.org. I have relaunch the analysis, and I got this error message:

This job was terminated because it ran longer than the maximum allowed job run time. Please click the bug icon to report this problem if you need help.

Is there any way to fix this issue?

Many thanks

Ramon

 

ADD COMMENTlink written 3.3 years ago by ramon.garcia0
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