Question: unable to upload data to galaxy cloudman
gravatar for ygeng
3.4 years ago by
United States
ygeng0 wrote:

I set up a galaxy cloudman instance following the instruction on galaxy wiki ( Everything looked normal until I tried to upload my data via FTP. I used Filezila. It reported something like "Error:Failed to retrieve directory listing". So I tested the instance with online ftp tester. First it shows " Error: Server refused FTP over TLS". So I changed the protocol to plain FTP.  Then it shows " Error: Server returned unroutable private IP address in PASV reply".... I don't know what to do. Please help me.

galaxy • 1.0k views
ADD COMMENTlink modified 3.4 years ago by Jennifer Hillman Jackson25k • written 3.4 years ago by ygeng0
gravatar for Jennifer Hillman Jackson
3.4 years ago by
United States
Jennifer Hillman Jackson25k wrote:


The FTP retrieval site must be public to use this function. Double check that as a first pass solution. Be sure to use passive FTP (not SFTP) when uploading data.

Best, Jen, Galaxy team

ADD COMMENTlink written 3.4 years ago by Jennifer Hillman Jackson25k
Please log in to add an answer.


Use of this site constitutes acceptance of our User Agreement and Privacy Policy.
Powered by Biostar version 16.09
Traffic: 172 users visited in the last hour