Latest
Open
RNA-Seq
ChIP-Seq
SNP
Assembly
Forum
Planet
All »
Home
Log In
Question: unable to upload data to galaxy cloudman
0
gravatar for ygeng
3.4 years ago by
ygeng • 0
United States
ygeng • 0 wrote:

I set up a galaxy cloudman instance following the instruction on galaxy wiki ( https://wiki.galaxyproject.org/CloudMan#Detailed_steps). Everything looked normal until I tried to upload my data via FTP. I used Filezila. It reported something like "Error:Failed to retrieve directory listing". So I tested the instance with online ftp tester. First it shows " Error: Server refused FTP over TLS". So I changed the protocol to plain FTP.  Then it shows " Error: Server returned unroutable private IP address in PASV reply".... I don't know what to do. Please help me.
galaxy • 1.0k views
ADD COMMENT • link •
modified 3.4 years ago by Jennifer Hillman Jackson ♦ 25k • written 3.4 years ago by ygeng • 0
0
gravatar for Jennifer Hillman Jackson
3.4 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

The FTP retrieval site must be public to use this function. Double check that as a first pass solution. Be sure to use passive FTP (not SFTP) when uploading data.

Best, Jen, Galaxy team
ADD COMMENT • link written 3.4 years ago by Jennifer Hillman Jackson ♦ 25k
Please log in to add an answer.

Similar posts • Search »

Content
Help
Access
Use of this site constitutes acceptance of our User Agreement and Privacy Policy.
Powered by Biostar version 16.09
Traffic: 172 users visited in the last hour