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Question: Problems viewing history
1
gravatar for jousepthgallardo
3.5 years ago by
jousepthgallardo • 10
Chile
jousepthgallardo • 10 wrote:

Dear,

I have had recurring problems a few weeks ago, especíifcamente I can not access my history and the system is very slow.

The problem began when performing multiple analyzes simultaneously and stay a system error.

Any help you can give me, I will be very grateful.

regards
software error • 618 views
ADD COMMENT • link •
modified 3.5 years ago • written 3.5 years ago by jousepthgallardo • 10
1

Hi, This behavior has been noticed and the root cause is unknown. We will post more when resolved. Thanks, Jen, Galaxy team

ADD REPLY • link written 3.5 years ago by Jennifer Hillman Jackson ♦ 25k
0
gravatar for jousepthgallardo
3.5 years ago by
jousepthgallardo • 10
Chile
jousepthgallardo • 10 wrote:

Dear Jennifer Hillman Jackson,

Just do I contact to see if they could do something about my problem to access the history.

best regards
ADD COMMENT • link written 3.5 years ago by jousepthgallardo • 10
1

Hello, Very sorry for the delayed reply! I was able to get into your account and also see the problems. We are investigating right now and will get back to you as soon as possible, ideally today. Thank you for your patience, Jen, Galaxy team

ADD REPLY • link written 3.5 years ago by Jennifer Hillman Jackson ♦ 25k
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