Question: Problems viewing history
1
gravatar for jousepthgallardo
3.5 years ago by
Chile
jousepthgallardo10 wrote:

Dear,

I have had recurring problems a few weeks ago, especíifcamente I can not access my history and the system is very slow.

The problem began when performing multiple analyzes simultaneously and stay a system error.

Any help you can give me, I will be very grateful.

regards

software error • 618 views
ADD COMMENTlink modified 3.5 years ago • written 3.5 years ago by jousepthgallardo10
1

Hi, This behavior has been noticed and the root cause is unknown. We will post more when resolved. Thanks, Jen, Galaxy team

ADD REPLYlink written 3.5 years ago by Jennifer Hillman Jackson25k
0
gravatar for jousepthgallardo
3.5 years ago by
Chile
jousepthgallardo10 wrote:

Dear Jennifer Hillman Jackson,

Just do I contact to see if they could do something about my problem to access the history.

best regards

ADD COMMENTlink written 3.5 years ago by jousepthgallardo10
1

Hello, Very sorry for the delayed reply! I was able to get into your account and also see the problems. We are investigating right now and will get back to you as soon as possible, ideally today. Thank you for your patience, Jen, Galaxy team

ADD REPLYlink written 3.5 years ago by Jennifer Hillman Jackson25k
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