Duplicate accounts were screened this morning. Please send an email to galaxy-bugs A.T lists.galaxyproject.org from your account's email address and we can help.
This is true for anyone else reading this that has encountered the same issue, now or in the future.
For reference, these are the terms agreed to during account registration:
With more clarification in the Galaxy wiki here:
Thanks and we will watch for your email, Jen, Galaxy team