Question: Server Problem
gravatar for Elaine Wong
6.5 years ago by
Elaine Wong10
Elaine Wong10 wrote:
Dear Galaxy-support, I could not use Galaxy nearly for 2 days, I think there is a problem with the server. If I 'intersect' data sets then it just turned to 'job is wating to run' and never moved on. I have already informed other people working in another city, and they also have the same server problem. I live in the Netherlands (I don't know if you need this info). Could you please give me some information about this problem and how long it will take? Thank you in advance. Kind regards, Elaine Wong
galaxy • 616 views
ADD COMMENTlink modified 6.5 years ago by Jennifer Hillman Jackson25k • written 6.5 years ago by Elaine Wong10
gravatar for Jennifer Hillman Jackson
6.5 years ago by
United States
Jennifer Hillman Jackson25k wrote:
Hello Elaine, The Galaxy public instance experienced a temporary cluster problem that is now resolved. Your job should now queue. Should it fail with a cluster error, please re-run. Our apologies for the inconvenience, Jen Galaxy team -- Jennifer Jackson
ADD COMMENTlink written 6.5 years ago by Jennifer Hillman Jackson25k
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