Job stuck in queue

Question: Job stuck in queue

9 weeks ago by

bbany • 0

bbany • 0 wrote:

I have 2 Htseq-count jobs that have been in the queue for about 2 days now and was wondering if there is an issue.

rna-seq queue job usegalaxy.org • 178 views

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modified 9 weeks ago • written 9 weeks ago by bbany • 0

9 weeks ago by

Jennifer Hillman Jackson ♦ 25k

United States

Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

There was a cluster issue over the weekend (Sunday) and all of the jobs that remained queued were restarted by our administrator. Most if not all have completed by now, or will soon (there was a bit of a backlog). Details: https://biostar.usegalaxy.org/p/29474/

It looks like you deleted your jobs and reran them today. This places them back at the end of the queue. It is best to allow queued jobs to remain queued. Going forward, when there is a suspected server problem, you can report it here and/or check if someone else has reported the problem and add in a comment that you are also having the same problem. If related to job delays, it is important to avoid rerunning -- this almost always results in further job delays.

For now, please leave your currently queued jobs queued until executed. The inputs look fine from a quick review. More details in these FAQs: https://galaxyproject.org/support/#datasets-and-histories

Start here: Datasets and how jobs execute

Thanks! Jen, Galaxy team

ADD COMMENT • link written 9 weeks ago by Jennifer Hillman Jackson ♦ 25k

9 weeks ago by

bbany • 0

bbany • 0 wrote:

Thanks Jen. Sorry, I'll be more patient in the future, just excited to continue my analyses.

ADD COMMENT • link written 9 weeks ago by bbany • 0

We definitely appreciate all community feedback -- and asking for help is never a problem :)

ADD REPLY • link written 9 weeks ago by Jennifer Hillman Jackson ♦ 25k

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