Question: Cannot register at usegalaxy.org
0
gravatar for vothknecht
4 weeks ago by
vothknecht0
vothknecht0 wrote:

I am trying since days to register an account at https://usegalaxy.org/

However, I am constantly receiving the same error message:

*Internal Server Error Galaxy was unable to successfully complete your request An error occurred. This may be an intermittent problem due to load or other unpredictable factors, reloading the page may address the problem. The error has been logged to our team. If you want to contact us about this error, please reference the following GURU MEDITATION: #37e6fe65b7274d3f868a5b0e7afd0001*

What can I do?

Ute

galaxy • 87 views
ADD COMMENTlink modified 4 weeks ago by Dannon Baker3.7k • written 4 weeks ago by vothknecht0
1
gravatar for Dannon Baker
4 weeks ago by
Dannon Baker3.7k
United States
Dannon Baker3.7k wrote:

I've tracked down your issue and I think it's likely related to special characters in your registration information. I'm working on a bugfix for this, but for immediate registration, you should be able to do so if you register using an email, username, and password comprised of the ascii standard character set.

Feel free to follow this issue for updates: https://github.com/galaxyproject/galaxy/issues/6173

ADD COMMENTlink modified 4 weeks ago • written 4 weeks ago by Dannon Baker3.7k

Thanks for the quick relply. That solved the issue. Wanted the password to be extra strong.

Best, Ute

ADD REPLYlink written 4 weeks ago by vothknecht0

Glad that worked for you! I'll get a bugfix out, and then you can, of course, change your password if you'd like.

ADD REPLYlink written 4 weeks ago by Dannon Baker3.7k
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