Question: Downloading "Accepted Hits" (BAM) files is EXTREMELY Slow at the Moment
gravatar for greg.mulhearn
21 months ago by
greg.mulhearn10 wrote:

I have uploaded 7 FastQ datasets into Galaxy and used TopHat to align these datasets against a genome. That all went OK, and I am now trying to download the resultant 7 x "Accepted Hits" (BAM) files to our local file server.

The 7 BAM file datasets are each about 500 - 600 MB in size. I have done this on previous occasions with similarly sized BAM files, and on those occasions, it only took a few minutes to down load each BAM file.

Yesterday and today however, when I start the download for one of these BAM files, it says it is going to take something like 24 hours to download. I have tried using Chrome and Firefox browsers. The status says the files are only downloading at around 10 KB/s. I have also tried downloading directly to my desktop (Windows PC with 16GB of RAM and Core i& processor) rather than to a network share. It still shows very long estimated download times. I left the downloads going overnight yesterday, but all of the downloads failed only part way through downloading.

Is it possible that there are any network issues on the Galaxy side at the moment that would cause these file downloads to be so extremely slow and/or not completing the download at all.

galaxy bam • 499 views
ADD COMMENTlink modified 21 months ago by Jennifer Hillman Jackson25k • written 21 months ago by greg.mulhearn10

The Galaxy Main ( server is slow right now. The exact cause has not been determined. Our team will post more feedback when more is known.

Sorry for the current inconvenience, Jen, Galaxy team

ADD REPLYlink written 21 months ago by Jennifer Hillman Jackson25k
gravatar for Jennifer Hillman Jackson
20 months ago by
United States
Jennifer Hillman Jackson25k wrote:

Update: Problems may manifest as slow server response time (impacting several functions, including download), extended job wait times (these will eventually run), and job failures.

If a job fails - try to rerun.

Another update will be posted, when corrected, to this thread. Please follow for status:

Thanks, Jen, Galaxy team

ADD COMMENTlink modified 20 months ago • written 20 months ago by Jennifer Hillman Jackson25k

Thanks for the update. Tried the downloads again yesterday, and this time they all downloaded without any delay or problems, taking about 1-2 minutes for each file.

ADD REPLYlink written 20 months ago by greg.mulhearn10

Great news, thanks for the update, too!

ADD REPLYlink modified 20 months ago • written 20 months ago by Jennifer Hillman Jackson25k
Please log in to add an answer.


Use of this site constitutes acceptance of our User Agreement and Privacy Policy.
Powered by Biostar version 16.09
Traffic: 175 users visited in the last hour