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Question: unable to reset password
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gravatar for brian.hermann
2.9 years ago by
brian.hermann • 40
United States
brian.hermann • 40 wrote:

Hello,

For some reason, I am unable to reset my password. I submitted a reset request, but no email appeared (not even in spam or quarantine).  Since the instructions are "If you do not receive an email shortly, please contact an administrator," please advise on how I can fix this problem.

Thanks!

Brian
galaxy • 692 views
ADD COMMENT • link •
modified 2.9 years ago by Dannon Baker ♦ 3.7k • written 2.9 years ago by brian.hermann • 40
0
gravatar for Dannon Baker
2.9 years ago by
Dannon Baker ♦ 3.7k
United States
Dannon Baker ♦ 3.7k wrote:

Hi Brian,

This was a problem with the recent galaxy server update which has been fixed in the codebase and will work again very shortly on usegalaxy.org.  Thanks for your patience.

-Dannon
ADD COMMENT • link written 2.9 years ago by Dannon Baker ♦ 3.7k

Thanks Dannon - I will try again later today or tomorrow.  If I continue to have trouble, how long should I wait before contacting again?

Best,

Brian

ADD REPLY • link written 2.9 years ago by brian.hermann • 40

All set - thanks!

ADD REPLY • link written 2.9 years ago by brian.hermann • 40

Great, glad this has been resolved!

ADD REPLY • link written 2.9 years ago by Dannon Baker ♦ 3.7k
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