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Question: testtoolshed password reset
0
gravatar for ulf.schaefer
3.0 years ago by
ulf.schaefer • 0
ulf.schaefer • 0 wrote:

Hi all

Not sure if this belongs here or some place else, but I will try my luck.

Embarrassingly I seem to have forgotten my password for the testtoolshed. Submitting my email address on the "reset you password" page produces the usual error message "Internal Server Error. Galaxy was unable to successfully complete your request".

Any ideas?

Thanks for your help

Ulf
software error galaxy • 817 views
ADD COMMENT • link •
modified 3.0 years ago by Dannon Baker ♦ 3.7k • written 3.0 years ago by ulf.schaefer • 0
1
gravatar for Dannon Baker
3.0 years ago by
Dannon Baker ♦ 3.7k
United States
Dannon Baker ♦ 3.7k wrote:

I believe the underlying issue has been resolved, but we need to update the test toolshed to apply the fix.  I can reply here when that's been done.

Thanks for your patience.  

(we're working on updating it now)
ADD COMMENT • link modified 3.0 years ago • written 3.0 years ago by Dannon Baker ♦ 3.7k
1

Update done, and password reset functionality works for me.

ADD REPLY • link written 3.0 years ago by Dannon Baker ♦ 3.7k

Works for me, too. Thanks very much. Really appreciated.

ADD REPLY • link written 3.0 years ago by ulf.schaefer • 0
0
gravatar for Jennifer Hillman Jackson
3.0 years ago by
Jennifer Hillman Jackson ♦ 25k
United States
Jennifer Hillman Jackson ♦ 25k wrote:

Hello,

This was likely a transient issue. Please try again and let know if persistent.

Thanks, Jen, Galaxy team
ADD COMMENT • link written 3.0 years ago by Jennifer Hillman Jackson ♦ 25k
0
gravatar for ulf.schaefer
3.0 years ago by
ulf.schaefer • 0
ulf.schaefer • 0 wrote:

Hi Jen

Unfortunately the problem has not gone away yet. I tried last night and this morning and the error still occurs.

Thanks for your help.

Ulf
ADD COMMENT • link written 3.0 years ago by ulf.schaefer • 0
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